FAQ

1. Promotions

1. How can I participate in the event?

To participate in the event, simply click on the activity box located in the left-side menu bar on the home page. This will take you to the activity page, where you can choose and join the activity based on the provided details!

2. How do I receive my event bonus?

Once you have successfully participated in the interaction, deposited the required amount, and fulfilled the conditions for the Brabet bonus, you can claim your prize by clicking in the center of the top left corner of the home page.

3. Can I withdraw the event bonuses?

Certainly! All the bonuses you earn at Brabet can be withdrawn.

4. How can I access Brabet's Telegram?

To join our Telegram community, simply access the following link:https://t.me/BrabetOfficial.

2. Account

1. How do I open an account on Brabet?

Opening an account on Brabet is a quick and straightforward process. Just click on "Register" and fill in the required information.

2. How can I change my account information or personal details?

If you need to change your account information or personal details, log in to your account and visithttps://brabet.com. There you can easily update your information. In case you forget your account password, please reach out to our customer support team via live chat or email support at Brabet.com. Our dedicated representatives will be glad to assist you.

3. Can I register more than one Brabet account?

No, Brabet allows only one account per person. Multiple accounts will be identified and removed.

4. I am not receiving emails from Brabet. How can I resolve this issue?

If you're not receiving emails from Brabet, we recommend checking your spam or junk folder. In case the emails are not in any of these folders, please contact our customer support team via live chat or email support at Brabet.com. Our friendly support representatives will be happy to help you.

5. I would like to review the history of the games I have played. Where can I find this information?

To access the history of the games you have played, log in to your account and visithttps://brabet.com. There, you will be able to view all your bets and gaming activity.

6. I want to see a record of all my transactions, including deposits and withdrawals. Where can I find this information?

To view a detailed record of your transactions, such as deposits and withdrawals, simply log in to your account athttps://brabet.com. There, you will find a comprehensive overview of all your deposits, withdrawals, and transactions.

7. What should I do if I forget my username or password?

If you forget your username (email address), please get in touch with our customer support team via live chat or support Brabet.com. Our support representatives will assist you in retrieving your account details.

 

3. Deposit/Withdrawal

1. How long does it take for a deposit to appear in my Brabet account?

Brabet offers a variety of payment methods, and most payments are credited to your account instantly. To view the available deposit methods, their crediting times, and limits, please visit the following page:https://brabet.com.

2. I am trying to make a deposit, but the payment is not being processed. What can I do?

First, ensure that all the payment information you have entered is correct. If everything is accurate, but your deposit is still not being processed, please contact our support team via live chat. Our customer support representatives will be glad to assist you.

3. Does Brabet charge any fees for deposits or withdrawals?

Brabet applies withdrawal fees based on your VIP level. The higher your VIP level, the lower the handling fee. However, please note that in some cases, your bank may charge international payment fees (exchange fees), ranging from 0% to 3%.

4. After I submit a withdrawal request, how long will it take for my funds to be transferred to my bank account?

Please ensure that your PIX information has been correctly provided. Usually, withdrawals are credited to your account within 2 hours. However, depending on the bank's processing time, it may take up to 24 hours. To process your withdrawal, you will need to provide your bank account information. Once you have provided the necessary details, they will be automatically filled in for future withdrawals.

4. VIP

As you engage in gameplay, you will gradually accumulate experience points, which will enable you to progress to higher levels. Each time you fill up the progress bar, you will be rewarded. Advancing to a higher level brings with it more significant and exciting rewards!

1. What is the VIP level?

The VIP levels range from VIPO to VIP10.

2. Is there a difference between the levels?

Absolutely! The higher your VIP level, the more benefits you can enjoy. These include a higher refund rate, access to fast deposit and withdrawal channels, exclusive customer service, and much more. For detailed information, please visit the VIP CLUB page.

3. How can I upgrade my VIP level?

To upgrade your VIP level, you need to increase both your deposit and bet amounts. The specific requirements for each level can be found on the VIP CLUB page.

5. Games

I won a bet but haven't received my winnings. What should I do? If you encounter this situation, please get in touch with our support team either through live chat or by sending an email to [email protected]. One of our dedicated customer support representatives will be more than happy to assist you.

1. How do I play Crash?

Crash is an interactive game where the objective is to predict when the graph will collapse. Here's how it works: First, you choose the value of your bet for the upcoming round. Once you've selected the desired amount, click on the BET button. As the game begins, you will witness the graph's continuous upward movement. The multiplier increases over time, offering greater potential profits. However, if you fail to withdraw your funds before the graph crashes, you will lose your bet. On the other hand, if you successfully cash out before the collapse, you will receive a payout multiplied by your initial bet. For example, if you bet 10BRL and the multiplier is at 2.00, you will receive a bonus of 20BRL. Similarly, if your wager is 10 and the multiplier reaches 5.00, and you manage to cash out at 3.9, you will receive a bonus of 39BRL.

2. What happens if I lose my connection during a game?

In the event of a connection loss during a Crash game, we will make every effort to detect this and remove you from the bet. However, to ensure that you never lose your funds due to an internet interruption, we highly recommend utilizing the "Automatically Withdraw On" feature. This functionality allows you to set a predetermined multiplier at which you would like to cash out. By enabling this feature, even if you lose your internet connection, your funds will still be withdrawn accordingly.

6. New Users

1. How to get started in Brabet Casino?

To get started, you need to register an account and log in. Once you're logged in, click on the deposit button located in the upper right corner. Make a deposit using real money and activate the bonus on the deposit screen. Please note that all players must be of legal age and the account used for depositing must be owned by the same person. Additionally, documentation may be required to verify these requirements.

It is essential to carefully read the bonus rules on the platform, including the bonus amount or percentage specified. The maximum bonus amount mentioned is the highest bonus you can receive. To determine the specific bonus amount you are eligible for, click on the deposit button, enter the desired amount, and select the preferred bonus. The bonus amount will be displayed above the red "Deposit" button.

Keep in mind that bonuses are non-cumulative, and you must utilize all your existing bonuses before applying for a new one.