Brabet Casino Terms and Conditions
These terms and conditions, along with the associated documents (referred to as the "Terms"), apply to the use of the current website (referred to as the "Site") and its related services (collectively referred to as the "Service").
It is important to carefully review these Terms as they outline your rights and obligations regarding the use of the Site. These Terms constitute a binding legal agreement between you (referred to as the "Customer") and us. By accessing the Service or using the Site, whether as a guest or a registered user with an Account, you agree to be bound by these Terms. If you do not agree with these Terms, you must refrain from accessing the Service and using the Site.
To visit our website, please go tohttps://hozonefly.com/.
2. General Terms
We reserve the right to revise and amend the Terms, including any linked documents, at any time. It is recommended to periodically visit this page to review the Terms and Conditions. Changes to the Terms will be binding and effective immediately upon posting on the site. If you disagree with the changes, you must cease using the Service. Your continued use of the site after the posting of changes indicates your acceptance of the modified Terms. Any wagers not settled before the amended Terms become effective will be subject to the previous Terms.
3. Your Obligations
By accessing the Site and using the Service, you acknowledge and agree to the following obligations:
3.1. You are of legal age to engage in gambling or gaming activities, either 18 years old or the legal age required by the jurisdiction that applies to you. We reserve the right to request proof of age at any time.
3.2. You have the legal capacity to enter into a binding agreement with us. If you do not have the legal capacity, you should not access the Site or use the Service.
3.3. You are a resident of a jurisdiction where gambling is permitted. You are not a resident of any country that restricts access to online gambling for its residents or users. It is your responsibility to ensure that your use of the Service is legal.
3.4. You do not use a VPN, proxy, or similar services or devices to hide or manipulate your actual location.
3.5. You are the authorized user of the payment method you use.
3.6. You must make all payments to us in good faith and not attempt to reverse a payment or take any action that would cause a payment to be reversed by a third party.
3.7. By placing wagers, you acknowledge that you may lose some or all of the money deposited with the Service, and you will be fully liable for such losses.
3.8. When placing bets, you shall not use any information obtained in violation of the laws in force in the country where the wager was placed.
3.9. You are acting on your behalf as an individual in a personal capacity and not on behalf of another party or for any commercial purposes.
3.10. You shall not attempt to manipulate the Service in bad faith or in a manner that adversely affects its integrity or us.
3.11. You must act in good faith at all times when using the Service.
3.12. You, your employees, employers, agents, or family members are not registered as affiliates in our affiliate program.
4. Restricted Use
You are prohibited from using the Site or the Service for any unlawful or unauthorized purpose. This includes but is not limited to:
- Engaging in any activity that violates applicable laws, regulations, or third-party rights.
- Modifying, adapting, translating, reverse-engineering, decompiling, disassembling, or creating derivative works based on the Site or the Service.
- Interfering with the functionality of the Site or the Service, including but not limited to introducing viruses, worms, or other harmful code.
- Attempting to gain unauthorized access to the Site, the Service, or any related systems or networks.
- Engaging in any form of fraudulent activity, including identity theft, impersonating another person, or manipulating the Service for personal gain.
- Distributing, transmitting, or publishing any content that is defamatory, obscene, offensive, or harmful.
By using the Service, you are agreeing to the following terms and conditions:
5.1. We reserve the right, at our sole discretion and without any obligation to provide a specific reason, to refuse the registration application of any applicant.
5.2. Before accessing the Service, you must complete the registration form personally and read and accept these Terms. To place bets or withdraw your winnings, you may need to become a verified Customer by fulfilling certain requirements. This may include providing valid proof of identification and any other necessary documentation. Examples of acceptable documents include a copy of your passport, driver's license, national ID card, and a recent utility bill that verifies your name and address. We may suspend wagering or restrict Account options until the required information is received, in compliance with gaming regulations and anti-money laundering laws.
5.3. It is important that you provide accurate contact information, including a valid email address (referred to as the "Registered Email Address"). It is your responsibility to keep this information up to date in your Account. Failure to do so may result in you missing important notifications and updates regarding your account and any changes made to these Terms. We primarily communicate with our customers through their registered email addresses. Therefore, you must maintain an active and unique email account, provide us with the correct email address, and promptly notify us of any changes. You are solely responsible for the security of your registered email address to prevent unauthorized access by third parties. The Company shall not be held liable for any damages or losses that may arise from communications between the Company and the Client using the Registered Email Address. If you do not have an accessible email address, your Account will be suspended until you provide us with one. Providing false or inaccurate personal information will result in the immediate suspension of your Account, and legal action may be taken against you under certain circumstances. In such cases, we may also contact the relevant authorities, who may take further action against you.
5.4. You are permitted to register only one Account with the Service. If it is discovered that you have multiple accounts registered with us, all your accounts may be terminated. This includes instances where representatives, relatives, associates, affiliates, related parties, connected related parties, connected persons, and/or third parties operate on your behalf.
5.5. To ensure the security of your financial transactions and verify your identity, we may request additional personal information such as your first and last name. We may also utilize third-party information providers when necessary. If we obtain any additional personal information from such sources, we will inform you accordingly.
5.6. It is important to keep your Service password confidential. Assuming the requested account information is correct, we will consider all wagers, deposits, and withdrawals made as authorized by you. We recommend changing your password regularly and refraining from sharing it with anyone. Protecting your password is your responsibility, and any failure to do so is at your own risk. It is advisable to sign out of the Service at the end of each session. If you suspect that a third party is misusing your account information, or if your account has been compromised or your password has been cracked, you must notify us immediately. If your registered email address changes, you should inform us, and we may require additional information or documentation to verify your identity. As soon as we are aware of any such incident, we will promptly suspend your account. In the meantime, you are accountable for all activities conducted on your account, including unauthorized access.
5.7. You are strictly prohibited from using screen capture or any similar method to transmit any content or information about the Service to other customers or third parties. You must not display such information or content in a manner that deviates from how it would appear if the customer or third party had directly entered the Service URL into their browser.
5.8. Upon registration, you will have access to use all available currencies on the site. These currencies will be used for your deposits, withdrawals, and wagers, as specified in these Terms. Certain payment methods may not be available in all currencies, and in such cases, currency processing information will be provided along with a conversion calculator on the relevant page.
5.9. We are not obligated to open an account for you, and the sign-up page on the Website is merely an invitation to begin the account opening process. The decision to proceed with opening an account is at our discretion, and if we choose not to open an account for you, we are not obliged to provide a reason for the refusal.
5.10. After receiving your application, we may request additional information and/or documentation from you to fulfill our regulatory and legal obligations.
6. Your Account
6.1. Accounts have the option to use multiple currencies. If you choose to do so, all balances and transactions within your account will be displayed in the currency used for each transaction.
6.2. Our Service does not offer credit for its use. All transactions must be made with funds available in your account.
6.3. We reserve the right to terminate or suspend an Account if we have reason to believe that you are not complying with these Terms, if it is necessary to ensure the integrity or fairness of the Service, or if we have other reasonable grounds to do so. In certain cases, we may not provide advance notice before taking action. If your account is closed or suspended due to a breach of these Terms, any pending wagers may be canceled and/or voided, and any funds in your account (including the deposit) may be withheld.
6.4. In some circumstances, we may choose to close or suspend an Account without prior notice and return all funds. However, any contractual obligations that are already due will still be honored.
6.5. We reserve the right to refuse, restrict, cancel, or limit any wager at any time, for any reason whatsoever. This includes wagers that are deemed fraudulent or intended to circumvent our wagering limits and system regulations.
6.6. If an amount is erroneously credited to your account, please note that it remains our property. If we become aware of such an error, we will notify you, and the amount will be removed from your account.
6.7. If, for any reason, your Account becomes overdrawn, you will be responsible for the amount that exceeds your available funds.
6.8. It is important to inform us promptly if you notice any errors in your Account.
6.9. Please remember that gambling should be done solely for entertainment and enjoyment purposes, and you should cease participating if it ceases to be enjoyable. Do not wager any amount that you cannot afford to lose. If you feel that you may have lost control of your gambling habits, we offer a self-exclusion option. Simply send a message to our Customer Service Department using your registered email address, expressing your desire to activate the AUTO-EXIT feature. This request will take effect within 24 hours of receipt. Once your account is deactivated, you will be unable to log in until further notice.
6.10. You are strictly prohibited from transferring, selling, or pledging your account to another person. This prohibition includes transferring any assets of value associated with your account, such as ownership, earnings, deposits, wagers, and rights or claims related to such assets, whether legal, commercial, or otherwise. The restriction on transfers extends to encumbrance, pledge, assignment, usufruct, dealing, brokerage, mortgage, and gift to a fiduciary or any third party, company, individual, corporation, foundation, cooperation, or association, regardless of form or manner.
6.11. If you wish to close your account with us, please send an email from your registered email address to our Department using the links provided on the website.
7. Inactive Accounts
7.1. If your account remains inactive for twelve consecutive months or more, we will charge you an Inactive Account Fee of £5 (or currency equivalent) per calendar month. This fee will only be applicable if your account has a positive balance and there has been no account activity during the twelve months.
7.2. You will receive a notification regarding the impending start of Inactive Account Fees during the eleventh month of inactivity. You will always have the option to log in and withdraw your funds.
7.3. The Inactive Account Fee will be deducted from your Account each month as long as your Account remains in credit and there is no account activity during the initial twelve-month period. If the Inactive Account Fee is to be deducted and your Account balance is less than £5 (or currency equivalent), the fee will include any remaining funds in your Account.
8. Deposit of Funds
8.1. When making deposits, it is important to use an account, payment system, or credit card registered in your name. Deposits made from other accounts, names, or currencies will be converted using the daily exchange rate obtained from oanda.com or our own bank or payment processor's prevailing exchange rate. Please note that certain payment systems may apply additional exchange rates, which will be deducted from your deposit.
8.2. Fees and charges may apply to client deposits and withdrawals. You can find detailed information about these fees and charges on the Site. In most cases, we cover the transaction fees for deposits into your brabet.com account. However, you are responsible for any bank charges you may incur as a result of depositing funds with us.
8.3. We are not a financial institution and utilize third-party electronic payment processors to process credit and debit card deposits. These deposits are not processed directly by us. If you deposit funds using a credit or debit card, your account will only be credited if we receive approval and an authorization code from the institution that issued the payment. If your card issuer does not provide such authorization, the funds will not be credited to your account.
8.4. By using the Service, you agree to fully pay any payments and charges owed to us or payment providers associated with your use of the Service. You also agree not to initiate any chargebacks or waive, cancel, or reverse any deposits. In the event of unpaid deposits, you agree to refund and compensate us for such amounts, including any expenses we incur during the collection process. Furthermore, you acknowledge and agree that your Player Account is not a bank account and is therefore not guaranteed, insured, or protected by any deposit or banking insurance system, or by any similar insurance system in any jurisdiction, including your local jurisdiction.
8.5. If you decide to accept any of our promotional or bonus offers by entering a bonus code during the deposit process, you are bound by the Bonus Terms and the terms specific to each bonus.
8.6. It is strictly prohibited to deposit funds obtained from criminal, illegal, or unauthorized activities.
8.7. For customers depositing with a credit card, it is recommended that you retain a copy of the Transaction Logs and these Terms for your records.
8.8. Online gambling may be illegal in your jurisdiction. If this is the case, you are prohibited from using your payment card to deposit funds on this site. It is your responsibility to be aware of the laws regarding online gambling in your country of residence.
9. Withdrawing Your Funds
9.1. To withdraw any unused and released funds from your player account, you must submit a withdrawal request according to our specified withdrawal conditions. The minimum withdrawal amount per transaction is £10 (or its equivalent in your currency), except in the case of an account closure, where you can withdraw the entire balance.
9.2. If you roll over (bet) your deposit at least once, there will be no withdrawal charges. However, if you fail to meet this requirement, we reserve the right to deduct an 8% fee with a minimum amount of 4 euros (or its equivalent in your account currency) to combat money laundering.
9.3. To ensure identity verification, we may ask for photo identification, and address confirmation, or conduct additional verification procedures such as requesting a selfie or arranging a verification call before approving any withdrawals from your account. We also retain the right to perform identity verification at any time during our relationship with you.
9.4. All withdrawals must be made to the original debit/credit card, bank account, or payment method used for depositing funds into your account. However, we may, at our discretion, allow you to withdraw to a different payment method, provided it passes additional security checks.
9.5. If your account is inaccessible, inactive, blocked, or closed, but you still wish to withdraw funds, please contact our Customer Service Department for assistance.
9.6. If your balance is at least 10 times the total sum of your deposits, your monthly withdrawal limit is set at 5,000 (or its equivalent in your currency). In all other cases, the maximum withdrawal amount per month is $10,000.
9.7. Please note that if you violate the restricted use policy outlined in Sections 3.3 and 4, we cannot guarantee the successful processing of withdrawals or refunds.
10. Transactions and Payment Processors
10.1. You are solely responsible for making timely payments for all amounts due to us. Any payments made must be done in good faith, and you must not attempt to reverse a payment or take any action that would lead to its cancellation by third parties to avoid legitimate liabilities. In the event of a reversal, denial, or chargeback initiated by you, you will be responsible for reimbursing us for any resulting losses. Additionally, we reserve the right to impose a 50 (or its equivalent in your currency) fee per reversal, refusal, or chargeback made by you.
10.2. We retain the right to use third-party electronic payment processors and/or commercial banks to facilitate the processing of payments made by you. By using our services, you agree to abide by the terms and conditions set forth by these payment processors, provided that such terms do not conflict with our Terms.
10.3. To prevent money laundering and terrorist financing activities, all transactions conducted on our website are subject to verification. Any suspicious transactions will be reported to the appropriate authorities.
11.1. If an error or malfunction occurs within our system or processes, all affected bets will be declared void. It is your responsibility to notify us immediately upon becoming aware of any errors with the Service. We shall not be held liable for any direct or indirect costs, expenses, losses, or claims arising from communication or system errors or bugs that result in erroneous payments. We reserve the right to void any games or bets in question and take necessary actions to rectify such errors.
11.2. While we make every effort to ensure the accurate posting of betting lines, human errors or system problems may occasionally occur. If a bet is accepted with odds that are materially different from those available on the general market at the time of placement or is incorrect given the likelihood of the event occurring, we reserve the right to cancel or void the bet. This includes bets placed after the start of an event.
11.3. In the event of an incorrect price or erroneous event result, we have the right to recover any overpaid amounts and adjust your account accordingly. If there are insufficient funds in your account, you may be required to pay us the outstanding amount relating to any erroneous bets or wagers. Consequently, we reserve the right to cancel, reduce, or delete any pending plays, regardless of whether they were funded by the error or not.
12. Game Rules, Refunds, and Cancellations
12.1. The winner of an event will be determined at the time of settlement, and we will not recognize any challenges or overturns for betting purposes.
12.2. Published results will be considered final after 72 hours, and no queries or disputes will be entertained beyond that timeframe. Within 72 hours of result publication, we will only make corrections for results affected by human error, system glitches, or errors from the reference results source.
12.3. If a match result is annulled for any reason by the governing body of the match within the payment period, all wagers will be refunded.
12.4. In matches where a draw option is offered, bets placed on a team winning or losing will be forfeited in the event of a draw. If a draw option is not available, all participants will receive a refund in case of a draw. If extra time is played, it will be considered in determining the outcome if a draw option is not offered.
12.5. If we are unable to verify a result, for example, due to an interrupted feed during the event broadcast (and no alternative source can be verified), we reserve the right to invalidate bets placed on that event and refund them.
12.6. The minimum and maximum bet amount for all events will be determined by us and may be subject to change without prior notice. We also retain the right to adjust individual account limits.
12.7. Customers are solely responsible for their account transactions. Once a transaction is completed, it cannot be modified. We cannot be held responsible for lost or duplicate bets made by clients, and we will not honor discrepancy requests for missing or duplicated plays. Customers are advised to review their transactions in the My Account section after each session to ensure all requested bets have been accepted.
12.8. As long as both teams are correct, regardless of the league heading, the match will be deemed valid on our website.
12.9. The start dates and times displayed on the website for eSports matches are indicative and not guaranteed to be correct. If a match is suspended, postponed, and not resumed within 72 hours of the scheduled start time, the match will be deemed invalid, and bets will be refunded. The only exception is for bets placed on a team/player advancing in a tournament or winning the tournament, which will remain valid regardless of suspended or postponed matches.
12.10. If an event is posted on our website with an incorrect date, all bets will be settled based on the date announced by the governing body.
12.11. If a team uses substitutes, the result remains valid, as it is the team's prerogative to utilize substitutes.
12.12. The Company reserves the right to remove events, markets, and any other products from the Site.
12.13. A detailed explanation of our sports betting rules can be found on a separate page: RULES ON BETS SPORTS.
13. Communications and Notices
13.1. All correspondence and notifications from you to us regarding these Terms will be sent through the Website.
13.2. Unless otherwise specified in these Terms, all communications and notices from us to you will be posted on the Website and/or sent to the Registered E-mail address we have on file for you as the Customer. The method of communication will be determined at our sole discretion.
13.3. All written communications and notices from both parties under these Terms must be in English and sent to the email address registered on your account.
13.4. Periodically, we may contact you via email to provide you with wagering information, exclusive promotional offers, and other relevant details from brabet.com. If you wish to opt out of receiving promotional offers, you can request to do so by contacting Customer Support.
14. Matters Beyond Our Control
We cannot be held liable for any failure or delay in providing the Service due to events of Force Majeure that, despite taking reasonable precautions, are beyond our control. Such events may include fortuitous business or labor disputes, power outages, acts or omissions of government or authority, telecommunication service disruptions, or any other delays or failures caused by third parties. In such cases, we reserve the right to cancel or suspend the Service without incurring any liability.
15.1. SUBJECT TO APPLICABLE LAW, WE WILL COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (DIRECT OR INDIRECT) THAT YOU MAY SUFFER IF WE FAIL TO FULFILL OUR OBLIGATIONS UNDER THESE TERMS UNLESS WE BREACH ANY LEGALLY IMPOSED DUTIES (INCLUDING NEGLIGENCE RESULTING IN DEATH OR PERSONAL INJURY). HOWEVER, WE WILL NOT BE LIABLE TO YOU IF THE FAULT LIES WITH: (1) YOUR ACTIONS; (2) A THIRD PARTY INTERFERING WITH OUR PERFORMANCE OF THESE TERMS (SUCH AS PROBLEMS ARISING FROM COMMUNICATIONS NETWORK PERFORMANCE, CONGESTION, CONNECTIVITY, OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR (3) AN UNFORESEEABLE EVENT THAT NEITHER WE NOR OUR SUPPLIERS COULD HAVE PREDICTED, EVEN WITH REASONABLE CARE.
15.2. IF WE ARE LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU DURING THE TERM OF THESE TERMS WILL BE LIMITED TO THE AMOUNT OF THE EVENT. OUR AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED (A) THE VALUE OF THE BETS AND/OR WAGERS PLACED THROUGH YOUR ACCOUNT FOR THE RELEVANT BET/WAGER OR PRODUCT THAT GIVES RISE TO THE LIABILITY, OR (B) €500 IN TOTAL, WHICHEVER IS LESS.
15.3. WE STRONGLY ADVISE YOU TO: (1) ENSURE THAT THE SERVICE IS SUITABLE AND COMPATIBLE WITH YOUR COMPUTER EQUIPMENT BEFORE USE; AND (2) TAKE PRECAUTIONS TO PROTECT AGAINST HARMFUL PROGRAMS OR DEVICES, INCLUDING INSTALLING ANTI-VIRUS SOFTWARE.
16. Underage Gambling
16.1. If we suspect or receive notification that you are under the age of 18 or were under the age of 18 (or under the age of majority according to the relevant jurisdiction's laws) when placing any wager, we will suspend your Account to prevent you from placing further wagers or making withdrawals. We will investigate to determine whether you wagered as an agent for or on behalf of a person under the age of 18 (or under the age of majority, as determined by the applicable jurisdiction's laws). If we confirm that you:
- are currently under the age of 18;
- were under the age of 18 at the time of wagering;
we will withhold all earnings currently credited to your account.
All winnings obtained through wagering while under the age of majority must be returned to us upon request (if you fail to comply with this provision, we will seek to recover all costs associated with reclaiming such amounts); and/or any deposited amounts in your account that were not earned will be returned to you or withheld until you reach the age of 18, at our sole discretion. We reserve the right to deduct payment transaction fees from the refunded amount, including transaction fees for deposits into your brabet.com account.
16.2. This condition also applies if you are over 18 years of age but are placing bets in a jurisdiction where the legal minimum age for betting is higher than 18, and you are below that legal minimum age in that jurisdiction.
16.3. If we suspect that you are in breach of the provisions outlined in this section or are attempting to exploit them for fraudulent purposes, we reserve the right to take any necessary measures to address the situation, including informing the relevant law enforcement agencies.
We will pursue criminal and contractual actions against any Customer involved in fraud, dishonesty, or criminal activities. If such suspicions arise, we will withhold payment to the Customer. The Customer shall indemnify and be liable to pay us for any costs, charges, or losses (including direct, indirect, or consequential losses such as loss of profit, loss of business, and loss of reputation) incurred by us directly or indirectly as a result of fraud, dishonesty, or criminal acts committed by the Customer.
18. Intellectual Property
18.1. Any unauthorized use of our name and logo may result in legal action against you.
18.2. As the sole owner of the rights to the Service, our technology, software, business systems (referred to as the "Systems"), and odds, we prohibit you from using your profile for commercial gain (such as selling your status update to an advertiser). Additionally, we reserve the right to remove or claim any nickname associated with your account if we deem it appropriate.
18.3. You are not permitted to use our URL, trademarks, trade names, trade dress, logos ("Marks"), and/or odds in connection with any product or service that is not ours, that may confuse customers or the public, or that disparages us in any way.
18.4. Except as explicitly provided in these Terms, neither we nor our licensors grant you any rights, licenses, titles, or interests, expressed or implied, in the Systems or Marks. All such rights, licenses, titles, and interests are expressly retained by us and our licensors. You agree not to use any automatic or manual devices to monitor or copy web pages or content within the Service. Unauthorized use or reproduction may result in legal action against you.
19. Your License
19.1. Under these Terms and subject to your compliance, we grant you a non-exclusive, limited, non-transferable, non-sublicensable license to access and use the Service solely for personal, non-commercial purposes. However, your license to use the Service will terminate if our agreement with you under these Terms comes to an end.
19.2. Unless expressly permitted in these Terms or on the Site, you are prohibited from modifying, publishing, transmitting, transferring, selling, reproducing, uploading, posting, distributing, performing, displaying, creating derivative works from, or otherwise exploiting the Service and/or any content contained therein, or the software contained therein. Furthermore, you may not modify or alter any information or content on the Service, merge it with other data, or publish it in any way that includes activities aimed at collecting, storing, rearranging, or manipulating such information or content.
19.3. Any violation of this section may also infringe upon our intellectual property rights or those of third parties. Such violations may result in civil liability and/or criminal prosecution.
20. Your Conduct and Safety
20.1. To ensure the safety of all our customers, any form of illegal, inappropriate, or undesirable content or conduct related to the Service is strictly prohibited ("Prohibited Behavior").
20.2. If you engage in Prohibited Behavior, or if we determine, at our sole discretion, that you are engaging in such behavior, your Account and/or your access to or use of the Service may be immediately terminated without notice. Engaging in Prohibited Behavior may also result in legal action taken against you by other customers, third parties, law enforcement authorities, and/or us.
20.3. Prohibited Behavior includes, but is not limited to, using the Service to:
- Promote or share false, misleading, or illegal information.
- Engage in any illegal activity that promotes or supports criminal enterprises, violates the privacy or rights of other customers or third parties, or spreads computer viruses.
- Harm minors in any way.
- Transmit or make available any unlawful, harmful, threatening, abusive, tortuous, defamatory, vulgar, obscene, lewd, violent, hateful, or racially or ethnically objectionable content.
- Transmit or make available any content that infringes the copyright, trademark, or other intellectual property rights of others, or any content that you are not authorized to make available.
- Transmit or make available any content or material that contains software viruses or other computer programming code (including HTML) designed to interrupt, destroy, or alter the functionality of the Service or any other website, computer software, or hardware.
- Interfere with, disrupt, or reverse engineer the Service, intercept communications protocols used by us, create or use cheats, mods, hacks, or any other software designed to modify the Service or use any software that intercepts or collects information from or through the Service.
- Retrieve or index information from the Service using any robot, spider, or another automated mechanism that may result in fraud or deception of another customer.
- Transmit or make available unsolicited or unauthorized public IDE or mass mailings, such as junk mail, instant messages, "spim," "spam," chain letters, pyramid schemes, or other forms of solicitations.
- Create accounts on the site through automated means or false or fraudulent claims.
- Impersonate another customer or any third party, or engage in any other act that contradicts our business principles.
The above list of Prohibited Behaviors is not exhaustive and may be modified by us at any time. We reserve the right to investigate and take appropriate actions, at our sole discretion, against customers or third parties who directly or indirectly engage in Prohibited Behavior, with or without notice.
21. Links to Other Sites
22.1. If you have any questions or concerns about these Terms, please contact our Customer Service Department through the links on the website and use your registered email address for all communications with us.
22.2. HOWEVER, WE DISCLAIM ANY LIABILITY TO YOU OR ANY THIRD PARTY IN RESPONDING TO ANY COMPLAINT WE RECEIVE OR TAKE ACTION ON.
22.3. If a customer is dissatisfied with the resolution of a complaint, they should provide the details of their complaint to our Customer Service Department. We will make reasonable efforts to respond to such questions within a few days and aim to address all queries within 28 days of receipt.
22.4. Disputes must be submitted within three (3) days from the date the stake in question was decided. Claims made after this period will not be honored. You are solely responsible for the transactions conducted on your Account.
22.5. If a dispute between you and us arises, our Customer Service Department will attempt to reach an agreed solution. If an agreed solution cannot be reached, the matter will be escalated to our administration.
22.6. If all attempts to resolve the dispute to the customer's satisfaction have failed, the customer has the right to file a complaint with our licensing body, Gaming Services Provider NV.
You may not assign these Terms or any rights or obligations hereunder without our prior written consent, which shall not be unreasonably withheld. We may assign all or any part of our rights and obligations to any third party without your consent, provided that such third party can provide a service of substantially similar quality to the Service. We will notify you in writing of any such assignment on the Service.
If any provision of these Terms is deemed unenforceable or invalid by a competent authority, the relevant provision shall be modified to allow for enforcement to the maximum extent permitted by applicable law. The validity and enforceability of the other provisions of these Terms shall not be affected.
25. Breach of these Terms
In addition to other remedies available to us, we may suspend or terminate your Account and refuse to provide the Service to you if, in our reasonable opinion, you breach any material term of these Terms. However, notice of any such action will be promptly provided to you.
26. General Provisions
26.1. Term of Agreement. These Terms remain in effect as long as you access or use the Service or are a customer or visitor to the Site. These Terms will survive the termination of your Account for any reason.
26.2. Gender. Words denoting the singular shall include the plural, and vice versa. Words denoting a particular gender shall include other genders, and words denoting persons shall include associations, trusts, unincorporated organizations, corporations, and partnerships.
26.3. Disclaimer. No waiver by us of any breach or threatened breach by you of any term or condition of these Terms shall be effective or binding unless it is in writing and signed by us. Our failure to enforce any term or condition of these Terms at any time shall not be construed as a waiver of that provision or our right to enforce it at a later time.
26.4. Acknowledgment By accessing or using the Service, you acknowledge that you have read, understood, and agree to each provision of these Terms. By doing so, you irrevocably waive any future argument, claim, demand, or proceeding against anything contained in these Terms.
26.5. Language In the event of a discrepancy between the English version of these Terms and any other language version, the English version shall prevail.
26.6. Applicable Law. These Terms are governed by applicable law.
26.7. Entire Agreement. These Terms constitute the entire agreement between you and us regarding your access to and use of the Service, superseding all prior agreements and communications, whether oral or written, regarding the subject herein.