2. Information Collection
We consider any information that can identify individuals, such as name, date of birth, address, email address, telephone number, or any other pertinent information, as personal information ("Personal Information"). When you use our site, register for an account, or utilize our services, you may be requested to provide personal information. The personal information we collect may include the following: contact information (including telephone numbers), shipping details, billing information, transaction history, site usage preferences, and feedback on services. We store this information on servers located in Germany and other locations. When you interact with the Service, our server automatically records unique identifiers and collects certain operational and traffic data, including source IP address, access time, date of access, web pages visited, language usage, software bugs, and browser type. This information is crucial for ensuring the quality of our services. We do not collect personal information without your knowledge.
3. Data Collection and Processing Methods
4. Use of Information
We utilize the personal information we collect from you to provide our services, offer customer support, conduct necessary identity and security checks, process your online transactions, assist you in participating in third-party promotional activities, fulfill specific business requirements, and engage in any other operation-related activities. Consequently, we may share your personal information with carefully selected partners (including parties with data-sharing agreements).
Moreover, we may use your personal information to:
- Provide promotional offers and information about our products and services.
- Offer promotional offers and information about products and services provided by our partners to expand our range of offerings and enhance our customer service. Occasionally, we may request information from you through surveys or contests. Participation in these surveys or contests is entirely voluntary, and you have the choice to disclose or withhold the requested information. The information requested may include contact details (such as name, postal address, and telephone number) and demographic information (such as zip code or age). By accepting any contest prizes or bonuses, you agree to the use of your name for advertising and promotional purposes without additional compensation, unless prohibited by law. Unless you opt out of receiving promotional information, we may continue to send it to you.
5. Certain Disclosures Excluded
We may disclose your personal information when required by law or when we genuinely believe such actions are necessary for the following purposes:
- To comply with any legal processes involving us, our sites, or services, or, in some cases, when we have substantially similar legal obligations.
- Protect and defend our rights or property.
- Take measures to safeguard the personal safety of users of the Service or the public. If we unilaterally determine that you have engaged in cheating or attempted to cheat us, the Company, or any other user of the Service in any way, including game manipulation or payment fraud, or if we suspect you of fraudulent payment, including the use of a stolen credit card or any other fraudulent activity (including refund or cancellation payments) or prohibited transactions (including money laundering), we reserve the right to share this information (including your identity) with other online gaming sites, banks, credit card companies, appropriate regulatory bodies, and relevant authorities.
- For addiction prevention research purposes, the data may be anonymized and shared with the corresponding institutions.
You have the option to opt out of receiving promotional communications through the account settings on our website or service, via the emails you receive, or by contacting our customer service team. Additionally, if you:
- Wishing to verify the accuracy of the personal information we have collected about you, please reach out to us.
- Want to update your personal information.
- Have a complaint regarding our use of your personal information.
Information stored on your device
When you access our services, we may store information on your device. This information is known as cookies, which are small text files that are saved on your device when you visit an online page that records your preferences. We also utilize local shared objects or "flash cookies," which are similar to browser cookies. These cookies enable us to remember information about your visits to our site. Neither the cookie nor the flash cookie can be used to access or use other information on your computer. We solely use these methods to track the usage of our services. Cookies assist us in monitoring site traffic, improving our services, and making them more accessible and suitable for your needs.
Strictly Necessary Cookies
Strictly necessary cookies are vital for allowing users to navigate the site and utilize its functions, such as accessing secure areas of the site or conducting financial transactions. Without these cookies, our site cannot operate efficiently.
During the Registration Process
These cookies store the information collected during your registration and enable us to recognize you as a customer, providing the necessary services. We may also utilize this data to gain a better understanding of your interests while you are online and improve your access to our platform.
On Our Website
- Session-based cookies: These cookies are assigned to your computer only during your visit to our website. Session-based cookies assist you in navigating our site more quickly, and if you are a registered customer, they allow us to provide you with more relevant information. This cookie automatically expires when you close your browser.
- Persistent cookies: This type of cookie remains on your computer for a specific period, determined for each cookie. Flash cookies also fall into this category.
- Analytic cookies: Analytic cookies enable us to identify and count the number of visitors to our website and understand how they use our services. This helps us improve the functionality of the site and ensure that you easily find what you need.
You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to reject cookies if you prefer. The "Help" menu on the menu bar of most browsers provides instructions on preventing your browser from accepting new cookies, receiving notifications about new cookies, and disabling cookies altogether.
You can adjust your Flash Player settings to prevent the use of Flash cookies. The Flash Player configuration allows you to manage your preferences. To disable Flash cookies for all third-party content, go to the Global Storage Settings pane of the Settings Manager, uncheck the box "Allow third-party Flash content to store information on your computer," and turn off the Settings Manager. Alternatively, you can adjust the settings for specific websites you visit through the "Site Storage Settings" panel, also located in the Settings Manager.
If you are using an older version of Flash Player or an older web browser, you may not be able to access the settings manager. We recommend updating your Flash Player and browser to the latest available version.
Please note that declining cookies may limit your access to some interactive features on our site.
8. Consent to Use Electronic Service Providers
9. Agreement to Security Review
We reserve the right to conduct security reviews at any time to verify the accuracy of the registration data you provide and determine if your use of the service and financial transactions comply with our terms and conditions and applicable laws. By using our services and agreeing to our terms and conditions, you authorize us to utilize your personal information and disclose it to third parties to verify the information provided during the use of our services, including, when necessary, information transferred outside your country. Security reviews may include requesting credit reports and/or verifying information provided by you through third-party databases, among other methods.
We understand the importance of security and employ the necessary technology to protect information. All personal information received directly from you is stored in a password-protected, encrypted database located on our secure network, behind advanced firewall software (our service supports SSL version 3 with 128-bit encryption). Furthermore, we take measures to ensure that our subsidiaries, agents, affiliates, and suppliers also implement appropriate security measures.
11. Protection of Minors
Our services are not intended for individuals under the age of eighteen (18) (or the legal age in their respective jurisdictions). By providing us with your information through any part of the Service, you confirm that you are eighteen (18) years of age (or the legal age in your respective jurisdiction) or older. Our policy is to identify and prevent minors from accessing our services, which may involve security reviews. If we discover that children have attempted to submit personal information through our service, we will not accept their information and take steps to remove it from our records.
12. International Transfers
Personal information collected on the Service may be stored and processed in any country where we or our affiliated suppliers or agents maintain facilities. By using our services, you expressly agree to the transfer of personal information outside your country/region, including countries/regions that may not have privacy laws deemed appropriate. However, we still take measures to ensure that our agents, affiliates, and suppliers comply with our privacy standards, regardless of their location.
13. Third-Party Practices
We cannot guarantee the protection of any information you provide to third-party online sites linked to or from our service or collected by any third party managing our affiliate programs (if applicable) or any other programs. These third-party online sites are independently owned and operated, and any information collected by them is subject to their respective privacy policies, if any.
The service operates on an "as is" and "as available" basis, and we assume no liability. We are not responsible for events beyond our direct control. Due to the complexity and ever-changing nature of our technology and business, we cannot guarantee or claim that no inappropriate action will be taken concerning the privacy of your personal information. We disclaim any indirect, incidental, consequential, or punitive damages arising from the use or release of personal information in connection with any harm.
Furthermore, by Article 77 of the GDPR, you have the right to complain about the processing of your data with a supervisory authority, particularly in the member country where you habitually reside, work, or where the alleged breach took place.
16. Other Sites